Privacy policy
Header and data controller
The protection and security of the personal data of our customers and users is an essential concern for JOLLY MAMA.
This Privacy Policy (hereinafter the “Policy”) explains what data are collected when you browse and use our Website and how they are processed.
This Policy applies to the website jollymama.com (hereinafter the “Website”) operated by SAS CAZERA, whose brand is JOLLY MAMA, and whose registered office is located at 9 rue des Colonnes, 75002 Paris, France ("JOLLY MAMA"), acting as the controller of personal data that may be collected from you on the Website.
JOLLY MAMA has appointed a Data Protection Officer (DPO). For any questions relating to the protection of your personal data or to exercise your rights, you may contact her at the following address: contact@jollymama.com.
What information do we collect?
When you complete our personalised assessment on the Website, the information relating to your personal situation that you choose to provide (see the dedicated section below);
Purposes of processing
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Purpose of processing |
Legal basis |
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Answer your questions sent by email, contact form, WhatsApp and chat |
Performance of the contract where your request relates to an order; consent where you contact us before making any purchase |
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Allow you to create and manage a personal area / customer account |
Performance of the contract where account creation accompanies an order; consent where you create an account independently of any order |
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Allow you to place and manage an order as a guest, without creating a customer account |
Performance of the contract |
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Manage customer relations (customer service, complaints, order tracking) |
Performance of the contract |
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Improve our Website, products and services (carrying out statistical studies and analysing your browsing activity) |
Legitimate interest, in order to offer you an ever more pleasant experience |
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Offer you products or services tailored to your interests by analysing your browsing activity |
Consent to the placement of cookies, expressed via our cookie management module |
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Send you information about our offers, news and events (newsletters, limited-time recipes, invitations and other publications) |
Explicit consent Legitimate interest in relation to commercial offers for similar products sent on the basis of your order history |
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Carry out statistical analyses to improve our understanding of our customers |
Legitimate interest |
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Collect, moderate and publish your reviews of our products and services |
Legitimate interest where we invite you to give your opinion following an order (you may object to these requests at any time); performance of the requested service where you voluntarily choose to submit a review |
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Offer you a personalised assessment |
Explicit consent (see the dedicated section below) |
The personalised assessment
Our Website offers you the option of completing a personalised assessment in order to recommend the products best suited to your situation. Completing it is entirely optional.
In this context, you may be asked to provide information relating to your plans for pregnancy or your pregnancy, as well as data concerning your health (for example, contraindications, breastfeeding or an ongoing pregnancy, hormonal disorders, ongoing treatments, allergies) and your lifestyle (sleep, stress, diet), it being specified that only data strictly necessary to personalise our recommendations are collected.
Some of this information constitutes health data within the meaning of Article 9 of the GDPR. These data are processed on the basis of your explicit consent, which you express by voluntarily answering the questions asked. You may stop the assessment at any time.
The life stage you indicate (for example, trying to conceive (ttc), preconception, trying for a baby, assisted reproduction, fertility treatment, pregnancy, postpartum, breastfeeding, perimenopause) is first used to ensure the safety of our recommendations, as certain products are not recommended depending on your situation.
Your email address is collected in order to send you the results of your assessment. It may also be used, via our email-sending tool, to send you communications and content tailored to your situation. You may object to receiving these communications at any time at the bottom of the emails. The other information provided in the assessment, in particular information relating to your health, is used solely to recommend a product suited to your situation and is never used for commercial communications purposes or transmitted to this tool.
You may also, if you wish, provide your telephone number in order to receive your results and speak with our team via WhatsApp. This field is optional.
Your assessment responses are retained for 2 years from your last contact with us, then deleted or anonymised.
You may withdraw your consent and request the deletion of your responses at any time by writing to us at contact@jollymama.com.
Do we share your personal data?
If your personal data are transferred outside the EEA (European Economic Area) or Switzerland, we ensure a similar level of protection by making sure that these transfers are based on appropriate safeguards, in particular standard contractual clauses approved by the European Commission or, where applicable, the provider’s certification under the EU-US Data Privacy Framework.
How long do we retain your data?
We retain your personal data only for the period necessary for the purposes for which they were collected:
- customer data (account, orders): for the entire duration of the commercial relationship, then 5 years in intermediate archiving for evidential purposes;
- invoicing documents: 10 years in accordance with accounting obligations;
- prospect data: until consent is withdrawn or 3 years from the last contact (for example, newsletter subscription, click in an email);
- personalised assessment responses: 2 years from the last contact, then deletion or anonymisation;
- browsing data and cookies: choices relating to the placement of cookies (acceptance / refusal) are retained retained for 6 months. The retention period for cookies and other trackers varies according to their purpose and is specified in our Cookies Policy.
What are your rights?
Under European data protection law, you have the following rights:
- obtain portability of the data you have provided to us.
Exercising your rights is free of charge. Any request will be processed within a maximum period of one month from its receipt. This period may be extended by two months in the event of a complex request, in which case we will inform you.
We may ask you to confirm your identity only where there is reasonable doubt as to your identity.
To exercise these rights, please contact us at contact@jollymama.com.You also have the right to lodge a complaint with the CNIL, 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France.
Cookies
For any information about the cookies and trackers used on our Website and how to manage your preferences, please consult our Cookies Policy, available at the bottom of each page. You can change your choices at any time by clicking "Manage my cookies" in the footer.
Updated August 2026
