Privacy policy

The protection and security of the personal data of our customers and users is a core concern for Jolly Mama.

This Privacy Policy explains what data is collected when you browse and use our website, and how it is processed.

This Policy applies to the site jollymama.com, which is operated by SAS CAZERA, whose brand is Jolly Mama, and whose registered office is located at 9 rue des Colonnes, 75002 Paris, France ("Jolly Mama"), which is the data controller for the personal data that may be collected from you on the website. 

It sets out how we collect your data and how we use cookies.

The Data Protection Officer (DPO) is Marie de Chaumont Quitry, who can be contacted at the following address: contact@jollymama.com.  

YOUR PERSONAL DATA

What information do we collect?

Depending on the services provided by our website that you use, your choices and your device settings (in particular regarding cookies and other trackers), the Personal Data collected and processed by Jolly Mama about you include in particular: 

• When you use our website, you may be asked to voluntarily provide us with Personal Data, including your surname, first name, postal address, email address, telephone number, your preferences, and any contact details required to respond to any request, make an online purchase, create your profile, when you register online, to resolve any complaint you may raise, etc.;
• When you visit our website, our server automatically collects various information generated by your browser or device, including in particular: the domain name; IP address; the date, time and duration of your visit; the browser type, operating system and pages viewed. We do not use this automatically collected data to attempt to identify you, and we do not correlate it with the Personal Data detailed above that you provide to us;
• When you complete our online diagnostic, you may provide certain details relating to your personal situation.
• When you leave a review, the content you write will be visible.

Our Site may provide links to third-party sites (such as third-party social networks) that we do not own or control. If you click on these links or use these features, you do so at your own risk. We are not responsible for the content or practices of third-party sites, applications or features.

 

What are the purposes of processing your data?

 

Below you will find an overview of the purposes for which our services process your Personal Data, and the reasons why such processing is necessary for us.

 

Respond to your questions sent by email, contact form and chat

In accordance with the legitimate interests of Jolly Mama in serving its customers and prospects, and where processing is necessary in the course of our day-to-day activities.

 

Allow you to create a personal space or guest account (customer account) in order to purchase your products online

To serve you better in the context of fulfilling your orders (performance of a contract).

 

Manage and optimise the customer relationship, including by improving our website and, more generally, our products and services

Send you information about our offers, news and events (newsletters, invitations and other publications)

Following receipt of your explicit consent.

 

Carry out statistical analyses

In accordance with the legitimate interests of Jolly Mama where processing is necessary for the management of our day-to-day activities.

 

Do we share your personal data?

We sometimes share your personal data with trusted third parties. These third parties assist us with a number of activities, such as delivery, fraud management, complaints handling, helping to personalise our offers, website and application development, hosting, maintenance, customer relationship management and promotional services, and so on. 

When we use one of these providers:

• We only provide them with the information they need to perform their specific services.
• They may only use your data for the purposes we specify in our contract with them.
• We work closely with these providers to ensure that your privacy is protected at all times.
• If we cease to use their services, all data they hold about you will be either deleted or anonymised.

 

Legal disclosures (where necessary)

We may be required to share your information for law enforcement purposes or for any other legal purpose. Such sharing may be required in the context of legal proceedings, a claim or investigation, a government inquiry, a court order, the enforcement of legal rights (e.g. contractual terms, intellectual property rights, etc.), a security risk or any other similar legal or security risk. Sharing your information for these reasons is not routine but may occur from time to time. We will endeavour to limit the type and quantity of information we may be required to share for legal purposes to the strict minimum, and we will ensure that any transfer outside the European Union is carried out on the appropriate legal basis.

 

Business transfer (e.g. sale or acquisition of a business)

To the extent permitted by law, we may share (or receive) information about you, including your personal details, in the event of a merger, sale, business restructuring, insolvency or any other similar event involving SAS CAZERA. Should such an event occur, we will take reasonable steps to require that your information is handled in accordance with this Policy, where feasible and permitted, and we will ensure that any transfer outside the European Union is carried out on the appropriate legal basis.

We may also appoint third-party service providers (who will act in accordance with our instructions) to help us provide you with information, products or services, to direct and manage our activities, or to manage and improve our Website. In such cases, these third parties may need to access your Personal Data.

If your personal data is transferred outside the EEA (European Economic Area) or Switzerland, we guarantee a similar level of protection by ensuring that such transfers are based on standard contractual clauses, in accordance with the standard clauses approved by the European Commission as updated or revised.

 

How long do we retain your data?

We will retain your personal data for the period required to fulfil the objectives described in this Policy, and therefore to achieve the purposes for which it was collected.

Accordingly, we retain your data only for the period strictly necessary for its processing and to manage our relationship with you. 

 

What are your rights?

To make any request, please write to us at contact@jollymama.com.

Under European data protection law, you have the following rights:

• access the personal data we hold about you and obtain a copy of your Personal Data as well as information on the arrangements for processing Personal Data and its legal basis;
• rectify your personal data where it is inaccurate;
• In certain specific cases, that your personal data be deleted;
• That we stop using your data by withdrawing your consent at any time where our legal basis is consent, or by objecting to the use of your data where our legal basis is legitimate interest and we have no overriding legitimate interest, or once the purpose for which we hold the data has come to an end;
• In specific cases, that we restrict the processing of your personal data, where:
• the accuracy of the Personal Data is contested;
• the processing is unlawful but you object to the erasure of your Personal Data;
• we no longer need your Personal Data but it is still required for the establishment, exercise or defence of legal claims;
• That we stop using your personal data for direct marketing or prospecting purposes.

If we decline to act on your request, we will explain the reasons for our refusal.

To protect the privacy of your data, we will ask you to confirm your identity before acting on any request you make under this Policy. If you have authorised a third party to submit a request on your behalf, we will ask that third party to provide evidence that they have obtained your permission to act.

You also have the right to lodge a complaint with your local data protection supervisory authority, the CNIL, 3 Place de Fontenoy, 75007 Paris, France.

To exercise these rights, please contact us using the details below, under the "Contact us" section.

 

COOKIES

The use of cookies is common on the internet. Although most web browsers automatically accept cookies, the decision to accept or decline cookies is yours. You may choose to accept or refuse cookies by giving or withholding your consent. You can adjust your browser settings to prevent cookies from being received, or to receive a notification each time a cookie is sent to you.

By using our site, you consent to the use of cookies in accordance with this Cookie Policy. If you do not wish us to use cookies in this way, you must refuse cookies by selecting the appropriate settings in your browser, or refrain from using our Sites.

 

What is a cookie?

A cookie is a small file or piece of data that can be stored on the hard drive of your computer (or other internet-enabled devices, such as a smartphone). You are not obliged to accept a cookie, and you can choose which cookies to accept by adjusting your browser settings so that it does not accept cookies. 

 

Why do we use cookies?

We use cookies to improve your browsing experience, make our Site easier to use and to tailor the Site as well as the products we offer to your interests and needs. They enable us to understand your preferences and adapt accordingly, so we can offer you products and a Site that are even more closely aligned with your wishes.

Cookies may also be used to make your future activities and preferences on our Site faster, for example to remember your preferences (language, country, etc.) 

Finally, we also use cookies to compile anonymous aggregated statistics that allow us to understand how people use our Site and help us to improve its structure and content. 

However, Jolly Mama does not collect or store any sensitive personal information about you, such as your address, your password, etc. 

 

What types of cookies do we use?

Our Site uses several types of cookies for different purposes: these cookies are known as strictly necessary cookies, performance cookies, and functional cookies. Some cookies may be provided by a third party to offer additional features on our website and are listed below. 

• Strictly necessary cookies: these are cookies that are essential for the operation of our Site, to carry out an action you request, such as logging in to your account. If you refuse cookies by changing your browser settings, we cannot guarantee the full functioning of our website during your visit.
• Performance / analytical cookies: these are cookies used to improve our website, and allow us to recognise and count the number of visitors. These cookies then enable us to carry out analyses to understand how our website is being used and, ultimately, what improvements should be made. 
• Functional cookies: these cookies allow us to recognise you when you return to our site and enable us to improve the performance and functionality of our website by personalising the content we offer you or remembering your preferences.
• Third-party social plug-in sharing cookies related to social plug-ins: the integration of Social Plug-ins allows cookies to be stored by their providers. These cookies enable our users to share information with the relevant social network, but also allow the network operator to identify the user and store information about their use of the website in their profile.

 

How do you personalise your cookie preferences? 

The user may at any time choose to block or disable these cookies by adjusting the internet browser settings on their computer, tablet or mobile device, in accordance with the instructions provided by their browser provider and listed on the websites mentioned below.

 

On Google Chrome:

Open the settings menu, then select "Settings"; click on "Advanced settings", then under the "Privacy" section, click on "Content settings" and choose your preferred options, or follow this link: https://support.google.com/chrome/answer/95647?hl=fr

 

On Mozilla Firefox:

Open the "Tools" menu, then select "Options"; click on the "Privacy" tab and choose the desired options or follow this link: http://support.mozilla.org/fr/kb/activer-desactiver-cookies

 

On Safari:

Select "Safari"> "Preferences", then click on "Privacy" and choose your preferred options, or follow this link: https://support.apple.com/fr-ch/guide/safari/sfri11471/mac

 

On Microsoft Internet Explorer or Edge:

Open the "Tools" menu, then select "Internet Options"; click on the "Privacy" tab, then the "Advanced" tab, or follow this link: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies

 

On iOS:

Open the "Settings" menu, then select "Safari" then "Advanced", or follow this link: http://support.apple.com/kb/HT1677?viewlocale=fr_FR

 

On our site, at any time: 

Click on "modify my cookie preferences" at the bottom of each page of the site. 

 

If you refuse cookies, we will not place any further cookies on your device, except for the "functional" cookies described above (including, in particular, a cookie to remember that you do not wish cookies to be installed when you visit the website).

Please note, however, that if you choose to delete or refuse certain cookies, this may affect certain features or services on our website.